FAQ
Questions? We’ve got answers.
Everything you need to know about fit, shipping, returns, and keeping your SKHOOP going for years.
Fit & Sizing
The question of the century! As you probably know, women's sizing is all over the board so it really depends on what you are used to. Some customers say our garments run small, others say they run big, it is all a matter of perspective. As a European brand, our sizing tends to follow European standards which typically runs a little smaller than standard American sizing. With that being said, our garments are comparable in size to most other outdoor companies. Most of our garments are designed to be worn over lightweight layers. If you plan to layer your new Skhoop garment over several bulkier layers than you may consider ordering up in size.
We know how important it is to be confident in the size that you ordered so please send us an email at info@skhoop.us if have any questions and we will be happy to offer you personalized sizing recommendations!
Our full size chart can be found here
Yes! Our skirts are designed to be worn over whatever you're already wearing that day, whether that's leggings, jeans, or your favorite pair of pants.
Our skirts are sized with layering in mind, so you should be able to wear your usual size over everyday clothing. If you plan to wear your skirt over bulkier layers, like snow pants, you may want to consider sizing up for a more comfortable fit.
It really depends on how you plan to wear your skirt! Generally speaking, longer skirts will keep you warmer, while shorter skirts give you more freedom of movement.
All of our skirts feature two side zippers: one that runs the full length of the skirt and another that opens halfway up. These zippers allow you to adjust your skirt for easier movement, regardless of the length you choose.
For more casual or stationary activities, like watching outdoor sporting events, walking the dog, or playground duty, our longer styles are popular choices. The Alaska Long Down Skirt, Mary Mid Down Skirt, and Original Skirt offer plenty of coverage and warmth.
If you're planning on more vigorous activities, our shortest styles, the Kari Mini Skirt and Tif Skirt, are great options. They provide extra warmth without getting in the way of your movement.
Looking for a little bit of everything? The Short Down Skirt and Sandy Short Skirt hit that sweet spot between warmth and freedom of movement. These two skirts are our most versatile lengths and great choices for everyday wear!
Products
Let us ask you this: Have you ever been outside on a cold Winter day and found that your butt was so cold you could no longer feel it? Or have you talked yourself out of going out into the cold because putting on snow pants seemed like too much of a hassle? Or maybe you find yourself wishing for a little more modesty over your leggings on your way home from yoga? If you answered yes to any of these questions than a Skhoop Skirt is for you!
But isn't a down skirt puffy? I don't want to look like the Michelin Man! We are The Original Skirt Company, and luckily for you we have learned a thing or two over the last 20 years in business. One of which is how to make an insulated skirt look both cute and keep you warm on even the coldest of winter days! Designed by women for women, we pride ourselves in offering a wide selection of insulated skirts so you can be certain to find one that is perfect for your lifestyle.
Down skirts will be your warmest option. Down works well in most environments, though it does not provide much insulation once it gets wet. Generally speaking, down does not breathe as well as synthetic insulation, so down skirts are best suited for light activity where you are unlikely to be putting off a lot of extra body heat. All of our down garments contain only Responsible Down Standard (RDS) down, meaning that all the down and feathers used in our garments are ethically sourced.
Synthetic insulated skirts (or vests and jackets!) are great for more active endeavors as they will breathe better than their down counterparts. For this reason, many of our styles that are designed specifically with active pursuits in mind use a synthetic insulation. While synthetic insulation is not waterproof, it does perform better when damp compared to down. If you live in a damp environment, we would recommend choosing a style that uses a synthetic insulation.
We're glad you asked! We use a two-way zipper in many of our garments for ease and flexibility of use. Most of our skirt styles have a two-way zipper on one side of the skirt. We did this so you can unzip the skirt completely to take it on and off. No more needing to step through your skirt with wet and dirty shoes! Wanting to run, ski or bike in your skirt? Unzip a little from the bottom to allow for greater range of motion!
Even more important are the two-way zippers on our long vests. This was a very intentional design feature, so listen up! Our thighs and bums are strong and powerful and they allow us to do so many wonderful things. However, their strength is no match for even the best YKK zippers in the land. When wearing your long vest, it is recommended that you unzip the zipper from the bottom to ensure that your strong and powerful legs don't add any extra stress to the zipper. This is particularly important if your vest is on the snugger side.
Please note that damage caused by improper use of the garment, this includes not using the two-way zipper (there are for a reason!) is not covered under our warranty policy. So don't forget to unzip your long vests and jackets from the bottom to prevent added stress!
We don't provide specific temperature ratings for our products because warmth is so subjective! What feels perfectly comfortable to one person might feel downright freezing to another.
SKHOOP was founded in Åre, Sweden, and our North American headquarters are in Anchorage, Alaska. Needless to say, we know a thing or two about cold weather! Our clothing is designed for winter climates, and we've put our products to the test in some of the coldest conditions our two homes have to offer.
Generally speaking, our down-insulated products will be warmer than our synthetic-insulated styles. Length also makes a difference! Longer skirts, vests, and jackets provide more coverage and will generally keep you warmer than their shorter counterparts.
Here in Alaska, some of our most popular cold-weather styles are the Alaska Long Down Skirt, Original Skirt, Hella Down Coat, and Aluu Pants.
Still not sure which style is right for you? Send us an email at info@skhoop.us. We're always happy to help you find the right SKHOOP for your climate and how you plan to wear it.
Orders
We ship most orders out within one business day, so it is important that you contact us ASAP with any adjustments that you need to make to your order. Send us an email at info@skhoop.us with any order changes, please be sure to include your order number.
Yes! SKHOOP gift cards make a great gift when you're not quite sure which style, color, or size to choose.
Our gift cards are delivered electronically via email and can be used toward purchases on our website. No need to worry about shipping or finding the perfect fit!
Yes! SKHOOP is available at select retailers across the country. Check out our Store Locator to find a store near you.
We recommend contacting the retailer before visiting, as product selection, colors, and sizes can vary from store to store.
Shipping
All SKHOOP orders ship from Anchorage, Alaska! We offer free standard shipping on all U.S. orders over $175. For orders under $175, shipping rates are calculated at checkout based on the actual cost of shipping your order.
Shipping Within Alaska
Orders shipping within Alaska generally ship via USPS, with transit times of 1–3 business days once your order leaves our warehouse.
Shipping to the Lower 48
Orders outside of Alaska generally ship via FedEx, with estimated transit times of 3–5 business days. Orders shipping to PO boxes will ship via USPS.
Need Your Order Faster?
We offer expedited shipping for an additional fee! Simply select an expedited shipping option at checkout.
International Shipping
Due to high shipping costs, we no longer offer standard shipping to Canada through our website. However, we're happy to work with Canadian customers on a case-by-case basis! If you're interested in placing an order, please email us at info@skhoop.us with your shipping address and the items you'd like to purchase. We'll provide a shipping quote and information about any applicable duties and taxes before you commit to ordering.
A Note About Shipping
Once your package leaves our warehouse, delivery is in the hands of the shipping carrier. While we can't control delays or unexpected hiccups along the way, we're always happy to help you navigate any shipping issues that may arise!
Share details about your shipping policies, item returns, or customer service.
First off, thank you for your order! We ship most orders within 2 business days of the order being placed. We do not work on the weekends. Please note that during busier times, such as during sales and the holidays, it may take us up to 5 business days to ship your order.
Once your order has shipped you will receive an email with the tracking information. Within Alaska you can expect to see your order within 1-5 days of it leaving our warehouse. Within the continental US, transit times are generally 4-5 days days unless you have chosen expedited shipping.
Due to high shipping costs, we no longer offer standard shipping to Canada through our website. However, we're happy to work with Canadian customers on a case-by-case basis! If you're interested in placing an order, please email us at info@skhoop.us with your shipping address and the items you'd like to purchase. We'll provide a shipping quote and information about any applicable duties and taxes before you commit to ordering.
Oh no! We're sorry to hear your package hasn't arrived. Before assuming it's lost, we recommend checking your tracking information and looking around your delivery area. Sometimes packages are marked as delivered a little early, left with a neighbor, or dropped off at a building's front desk.
If you purchased Checkout+ Package Protection:
You're covered! Simply file a claim through our return portal. Claims for missing packages are held for 2 business days to allow time for the package to turn up. If it doesn't, we'll help get things sorted out!
If you didn't purchase Checkout+ Package Protection:
While we aren't able to guarantee refunds or replacements for missing or stolen packages without package protection, we're still happy to help! Please email us at info@skhoop.us so we can review the tracking information and help you determine the next steps, including filing a claim with the shipping carrier if necessary.
Returns & Exchanges
Our full return policy can be found by following this link: Return Policcy
It depends on whether you added Checkout+ when you placed your order. Checkout+ is an optional $3.98 add-on at checkout. It covers your package if it’s lost, stolen, or damaged in transit, and it makes your return shipping free. If you didn’t add Checkout+, we’ll deduct a $10 return shipping fee from your refund or store credit.
Either way, start every return through our return portal. You’ll get a prepaid label to send your item back.
Yes! Please submit an exchange request through our return portal.
All returns and exchanges must meet the requirements outlined in our return policy.
We do accept returns and exchanges for gifts. You can start this process by visiting our return portal and choosing the "Start a return for a gift" on the bottom of the screen.
Items discounted 20% or less can be returned under our standard return policy. Items discounted more than 20% are final sale and can’t be returned or exchanged.
Bought a final-sale piece that isn’t working out? You can resell it on SKHOOP Looped, our resale site, so it finds a new home.
We do our best to process returns as soon as they arrive back at our warehouse in Anchorage, Alaska. However, please allow up to 7 days from the date your return is delivered for us to inspect your items and process your refund.
You'll receive an email confirmation once your refund has been issued. Please keep in mind that it may take an additional 1–3 business days for your bank or credit card company to post the refund to your account.
Whoops! Please send us an email at info@skhoop.us and we will send out the missing piece ASAP!
Whoops! Please send us an email at info@skhoop.us and we will send out the missing piece ASAP!
Care & Repairs
's a lot easier than you think! Check out our Product Care page.
Unfortunately, snags and tears happen- hopefully it happened while you were out doing something fun! Luckily, we have a fun way to add some flair to your repair with our custom Noso Patches. With many different sizes and designs to choose from, you can choose the patch that is best suited for your repair. Repairing your garment is a sustainable choice that will save you money and help keep down textile waste!
Unfortunately, we do not offer repairs. However, a tailor in your area should be able to help you out! While we have found that most are able to do this, it is best to make sure that they have experience working with down or insulated garments.
If you live in the Anchorage area, Oak's Tailor and The Fixed Line both do a great job with repairs. For those of you outside of Alaska, we have had several customers use Repair Lair. They are located in Minneapolis but take mail in repairs from all over the country. Please contact them directly with any specific repair needs.
Wondering if your repair is covered under warranty? Read our full warranty policy here.
You can find our warranty policy here.
Still have questions?
Our smll team is standing by and happy to help. Email us at info@skhoop.us and we'll get back to you within 1–2 business days.