Warranty Policy

We know our products are an investment, and we stand behind their quality and workmanship.

Defects in materials and workmanship will be repaired or replaced at the discretion of the SKHOOP team. While our products are designed for long-term use, they won't last indefinitely.

Materials naturally break down and fade over time. If your garment shows signs of age, such as thin or frayed material, we'll take that into consideration when assessing your warranty request.

Covered

Defects in materials or workmanship, like:

  • A seam that splits in a clean, straight line
  • A stitching defect that keeps you from using the garment
  • A zipper that was defective when it arrived

Not covered

Normal wear and tear, like:

  • Thinning, fraying or fading over time
  • Damage from improper washing
  • Shrinking
  • Rips and tears
  • Pilling
  • Zipper damage from use

Who's Eligible

The warranty covers SKHOOP purchased from skhoop.us or an authorized SKHOOP retailer, for U.S. customers only.

Items bought at our Tent Sale or on SKHOOP Looped, our resale site, aren't eligible.

Planning to alter your SKHOOP? Please contact us first. Alterations automatically void the warranty.

How to File a Claim

Bought from a store? Your warranty claim goes to that store, not to us. Contact the shop or website where you bought it and they'll take it from there. We can only process claims for orders placed on skhoop.us.

Bought from skhoop.us? Email us at info@skhoop.us with:

  • Your first and last name
  • When you bought it (and your order number, if you have it)
  • The style, color and size
  • A clear photo and short description of the defect
Start a warranty claim
What Happens Next

Repairs: If it can be fixed, we'll usually give you a repair allowance to have it done locally.

Mail-in repairs: If we ask you to send it to us, you cover shipping to SKHOOP and we cover shipping it back to you.

Replacements: If it can't be fixed, you'll get a gift card for skhoop.us in the amount of your original purchase. No proof of purchase? The gift card will match the item's last published sale price.

How Long It Takes

Most claims take 3-4 weeks. Sometimes it's faster, but during peak winter season it can take up to 6 weeks.

Caring for Your SKHOOP

Properly caring for your SKHOOP will increase its lifetime. Take a look at our Product Care page for more information.