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Help Center

FAQ

Why a down skirt?

Do your products run true to size?

Should I get a Down or Synthetic Skirt?

What's with all the two-way zippers?

I need some help, what is the best way to contact you?

Can I place my order over the phone?

I live in Canada, will I have to pay customs on my order?

What are my shipping options?

How do I cancel or change my order?

When will my order ship?

What is RePack?

I received the wrong item in my order, what do I do?

My order is missing something, what do I do?

What is your return policy?

Do you offer exchanges?

My order arrived in a RePack, now what?

Does SKHOOP cover the cost of shipping for returns?

I received a Skhoop product as a gift, can I return it?

When will I get my refund?

What is your warranty policy?

How do I wash my Skhoop?

I have a tear in my skirt, what should I do?

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Reusable Packaging

We at SKHOOP believe that the world needs better solutions to single-use packaging. That's why we now offer an alternative. It's called RePack - reusable and returnable delivery packaging.

RePack simply reduces packaging trash and saves up to 80% of CO2 emissions compared to single-use packaging.
Add a Repack to your order for $3.75 and receive your goods in a reusable, environmentally friendly packaging. It's FREE to return!

RePack is currently only available for USA based orders and shipments.