To start the return process for your order, please enter your email address or phone number and the order number below.
What items are returnable?
We will happily return all full priced merchandise within 30 days of fulfillment.
- Items must be unwashed, unowrn and it its original condition.
- All product hang tags must be attached.
Sale items are not eligible for returns.
Did you receive your order in a Repack?
If you are making a product return, it MUST be shipped back to our warehouse in Anchorage, AK. Any items shipped back to RePack will be charged an additional $10 restocking fee.
How do I return?
- Enter your order number and email address in the fields listed above.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines and return label once the return request is approved.
Are there any charges for return?
- We charge a flat rate of $10 for return shipping for US customers. This is deducted from your refund.
-Unforutnately, we do not offer return shipping labels for customers outside the US. International returns can be sent with the carrier of your choice. Our return address will be provided once you submit your return request.
Any return requiring spot cleaning, including pet hair, or missing garment tags will incur a $10 restocking fee which will be deducted from your refund.
How do I make an exchange?
- We do not offer exchanges. Please place a new order for your desired style and return your original order for a refund.
How soon will I get my refund?
- We are a small team that wears many hats. Depending on the time of year it may take up to 5 business days for us to process your return once it has been received in our warehouse.
- You will receive an email once your return has been processed and refunded.