Customer Service

Contact Us

    Phone: 907-258-0999
    Fax: 907-258-0777
    Email: info@skhoop.us
    Facebook: https://www.facebook.com/skhoop.us

Domestic Shipping

    We ship USPS Priority for orders within the United States. Free shipping is awarded to orders over $75 for domestic orders only. USPS Priority ships within 3-5 business days once processed.

International Shipping

    We only ship internationally to Canada. To Canada we ship USPS Priority International for a fee starting at $18 USD. USPS Priority International ships within 6-10 business days once processed.

International Shipping: Taxes & Duty

    Duties and taxes are the responsibilities of the recipient; these fees will be due at the time of delivery. Skhoop is not responsible for customs and duties. Duties and taxes are determined by the customs agency within the destination Canadian province. For more duties and tax information, please contact your local customs office.

Email Sign-up

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Returns

    Click for Returns

Skhoop Warranty

    We at Skhoop appreciate your business and generally guarantee all of our products. However, this guarantee does not cover replacement as a result of incorrect use, normal wear and tear or fading as a result of UV exposure. The guarantee also excludes damage caused by external factors such as falling rocks, ski edges, embers, friction burns, poor fit, fire, etc. In the case of actual guarantee claims, the product will be repaired or replaced free of charge within 90 days of purchase. Please email us at info@skhoop.us with your warranty inquiries. A photo attachment of the damage is always appreciated.